Frequently
Asked Questions
Pre-Sales
Questions
Billing Questions
Technical Questions
Account Questions
Pre-sales
Questions
Is
my credit card information totally safe with you?
As we use a third party credit card processor,
we don't have your credit card information with us.
Therefore we don't store your credit card information
on our system. We trust your credit card information
is totally secure.
If
I buy a hosting plan today can I upgrade later when
my site grows? Will I get charged for upgrading?
Yes, you can upgrade at any point. Just send an email
to sales@vNetServer.Com and let them know which plan
you want to upgrade to. We will prorate what you have
used so far of your current plan cost. No there is no
charge for upgrading in hosting plans!
Do
you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth
at all. That would be lying to our customers. Like everybody
else, we are required to pay for the amount of bandwidth
we consume to our upstream providers. We then in turn
pass this fee to our customers in order to provide enough
resources to our customers. This also applies to other
hosts as well, not just us.
Can
I try your system before deciding?
Sure, we give you a 30 day money back promise, if we
fail to provide what is outlined in our website, we
will refund you your money.
Can
I host adult related sites?
Yes, we allow adult content as long as it abides by
local laws, no child pornography of any kind
is tolerated! You will be terminated without a refund
and will get reported to the proper authorities! We
do not tolerate it at all.
Do
you allow MP3 files?
Do you allow streaming of videos?
Yes, we have no problem as long as those MP3’s and video
files are legitimate. Please make sure you select the
proper plan which allows it. We suggest a higher bandwidth
and space plan because most likely, since its mp3s and
videos they tend to be bigger files and once they are
streamed they consume a lot of bandwidth.
How
soon will my account be activated?
Most accounts are activated Instantly! In the
case we need to confirm billing, we will contact you.
99% of the time, account activation is instant!
Do
you offer money back guarantee?
Yes, we offer a 30 day money back guarantee. This is
only valid when the customer is abiding to our terms
during the stay with us. We may also ask the user to
provide the reason for cancellation.
I already have a domain,
can I use it with your hosting? What are the steps?
Yes,if you already have a domain you can use it with
our hosting plans. The first step is going to www.vNetServer.Com
and selecting the hosting plan of your choice. Then
follow the steps to the order form. Select I already
have a domain I would like to use on the order form.
Note this will not transfer your domain from your current
registrar where you registered the domain, this will
only transfer the hosting if it is already hosted.(If
you want to fully transfer the domain to our registrar
and extend the registration for one year please go to
http://www.vNetServer.com/)
After you paid for the hosting you will receive an email
with all your login information to the server. You MUST
also login into your domain control panel where ever
you registered the domain and modify the NAMESERVERS
or DNS to ours. Our nameservers will be in the welcome
email, you must make those changes in order for your
website to be live.
Billing
Questions
Can
I prepay for an additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need
to upgrade your account. If you need extra bandwidth
for only one month, please contact sales when you are
about to exceed your limit.
What
will happen when my site goes over the data transfer limit?
The system has the capability to block sites that exceed
their data transfer limit. This will be done at the
owner's option of course, so you will have the choice
to continue using more data transfer and pay more at
the end of the month, or stop using more data transfer
but no need to pay more at the end of the month.
I
don't have credit card. Can I do a wire transfer, check
or money order?
Yes, however if you pay by money order, the hosting
plan must be prepaid for the year. It is not feasible
to accept money orders for only a few dollars every
month. If you want to send us a check
or money order please send it to ( make all checks
payable to ) vNetServer.Com
New Owner Place Your
Address Here!
Account
Questions
Can
I have more than one domain pointed to my account?
Yes, for an additional one time setup fee of $15.00.
Basically the added domain will clone the content of
your original domain.. For example If you have http://www.x.com/ and you
also have http://www.y.com/.
Your original website is x.com, but you would like y.com
to have the same content. This is what you need! If
you would like http://www.y.com/ To point
to subdomain.x.com, we can do that too! Inquire at the
Sales Department for further information.
Do
you support subdomains?
Yes, we support subdomains.
The amount of subdomains will depend on the plan you
purchase.
What
is a subdomain?
A subdomain is any term you
want before your domain. For example you have a domain
(www.x.com) and say you want to create another webpage.
You can create a subdomain (another.x.com) and it can
be like a whole separate webpage. In essence it is a
domain as well. It's a very
nice feature to have.
Technical
Questions
What DNS should my domain name point
to?
Please see your activation email, they are listed towards
the bottom of the activation email titled "DNS Instructions"
I have been notified
that my account has been set up but my site is still
not active
If you have received a notification email and its been
over 48 hours, it means that you either did not point
your domain name to the right DNS servers or your ISP's
DNS server has not yet been updated. It generally takes
24 hours for domain names to become active. This is
just how the internet works; there is no way we can
speed up the process.
Our (DNS) Domain Name Servers:
NS1.vNetServer.Com
NS2.vNetServer.Com
What version of
perl are you running?
Our servers run Perl 5.6.1
What version of
PHP are you running?
Our servers use PHP 4.2.3 click here to see php.info
What servers do
you run?
We run off of:
Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers with
1024 MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
How do I enable
SSI in my HTML pages?
To take advantage of Server Side Includes (SSI) in your
web page, make sure the web page has the extension .SHTML
and not .HTML
Do you support
international domains?
Yes, but in most cases you need to handle the domain
registration process by yourself. We cannot provide
support for domain registration for all the available
country code. However, feel free to ask us if you have
any questions.
I
have a script that is very complicated to install. Can
you install it for me?
Yes, we can install it for you. Please contact us to
inquire the fee to set it up. We do not provide
free support for the script, configuration and debugging
your scripts. We can provide that support for $30 for
30 minutes. However we will waive that fee if it turns
out that the problem is with our system.
Which
brand of control panel do you use? Can I see a demo?
We use http://www.cpanel.net/,
it has tremendous features.
How Do I access my website control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
What kind of hardware
and software do you use?
We have to maintain a dynamic and competitive hardware
base and strive to stay on the cutting edge of current
technologies. We currently use systems featuring Hyper-Threading
Technologies. On the software side, we use the industry
standard RedHat Linux.
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